In the course of the online ticket booking process, you may encounter occasions where an Active-X control needs to be loaded and run in order to process a KICC payment, or when your web browser blocks a pop-up window.

• Active-X controls that need to be loaded and run vary with the type of payment card you choose
• These Active-X controls were developed and provided by the bank that issues the payment card you use
• If you have already installed the Active-X control corresponding to the payment card you use on your computer device, you will not be asked to install it again during the online ticket booking process

To help you deal with these situations quickly, we have prepared the following tips to help you. Please configure your web browser as follows:

1. How to load and run an Active-X control

When an Active-X control needs to be loaded and run, a message will appear at the top of the web page stating “To help protect your security, Internet Explorer stopped this site from installing an ActiveX control on your computer. Click here for options.” Click within this message field and click “Install ActiveX Control”.

The same procedure applies to the loading and running of Active-X controls provided by some banks. If you still have problems loading and running the Active-X control during booking your ticket, please configure your web browser as follows to solve all of the problems you encounter:

Click the Tools/Internet Options/Security/Custom Level in the web browser menu and configure the following items:

• Automatic prompting for ActiveX controls: "Enable”
• Script ActiveX controls marked safe for scripting: “Enable”
• Initialize and script ActiveX controls not marked as safe for scripting: “Enable” (Please change to “Disable” after you complete your ticket purchase successfully)
• Download unsigned ActiveX controls: “Enable” (Change to “Disable” after you complete your ticket purchase successfully)
• Download signed ActiveX controls: “Enable” (Please change to “Prompt” after you complete your ticket purchase successfully)
• Run ActiveX controls and plug-ins: “Enable”

After you have finished changing the settings, click “Confirm” and then click “Apply”.

2. How to disable pop-up blockers

Method 1: Click Tools/Internet Options/Privacy in the web browser menu and uncheck the “Turn on pop-up blockers”.
Method 2: Click Tools/Pop-up Blockers/Turn Off Pop-up Blockers.

If you are familiar with how to deal with these problems, or you only wish to search Air China flight information without making a payment, click here to close this window.